FAQ
A: If you are from any country other than South Africa then you can pop us an email to order! Our transportation costs will differ depending on the courier company we use and the weight of the parcel. We also need to know which quantities and products you want in order to give you a proper quote. Please note: International deliveries tend to be very expensive so try organizing with friends and family to bring you the products when they visit South Africa if you can!
Curl Chemistry is a Cape Town based company. All our manufacturing and packaging happens in Cape Town, but our products are distributed internationally.
If you naturally have curly hair then yes. If you have been relaxing and straightening your hair for years then no. It depends on the amount of heat and chemical damage done to your hair. Our products help moisturize curls that are pre-existing. If you have afro type hair, then our products can help moisturize your hair too, but you would need the help of curling equipment to help create curls.
Our products are plant based and we don’t use any animal products when creating or testing our products. Our products have been tested on friends and family.
Our products are not sold in Clicks. We have agents and salons selling our products in different towns and cities around South Africa.
Our products are sulphate free, paraben free, silicone free and safe to use on kids too. Our products are gentle enough to use on sensitive skin, but if you have a severe reaction to fragranced products, we would suggest not to use it as our products are not fragrance free.
Going natural is not an overnight process and each person’s journey is different. Some return natural within 3 months and others take a few years. It’s mostly dependent on the amount of damage done to your hair (chemical and heat damage). To begin your journey, start by minimizing any heat to your hair (blow drying and flat irons) and stop the use of any chemicals (perms, relaxers, Brazilian straighteners, Botox treatments). We encourage natural hair growth without the help of any chemicals and so our products provide you with the necessary moisture your hair needs. If you are transitioning and don’t want to cut all your damaged hair off, then that’s also okay! Transitioning can be more frustrating than a big chop, but there are ways to deal with it by different ways of styling. Flexi rod sets, bantu knots, perm rods and roller sets are ways to create curls and help your transitioning hair curl again.
Curl Chemistry has customers who have all hair types and textures. We realize that our products may not work for everyone (as is with all other products on the market), but our products have been used by clients with type 3 hair & type 4 hair. A popular misconception about our products are that it will create curls that are not pre-existing which is incorrect. If you naturally have kinky/afro type hair, then the Curl Chemistry products won’t create curls for you unless you use curling equipment like flexi rods, twist outs, bantu knots.
You can contact a salon distributor or agent close by visiting our distributor page: www.curlchemistry.co.za/rep-list or order via our online store www.curlchemistry.co.za/shop. When ordering online you incur an additional courier cost of R75 (effective as of 1 July 2022).
NB* Delivery to rural areas and small towns will be with Paxi (Pep couriers) and takes 7-9 working days to arrive.
Curl Chemistry is looking for reliable and outgoing sales agents. Please make sure you’ve tried our products before inquiring! Please send us an email to order@curlchemistry.co.za and we will forward you the details.
A: Our admin will respond to your email confirming payment. Once the payment has reflected in our account, we dispatch the order.
If using Paxi, you will receive an sms confirming that Paxi has received the parcel and it’s on its way to you.
Any other courier, you will receive an email with your tracking number.
Delivery in Cape Town takes up to 3 working days.
Natural delivery takes up to 5 working days.
A: Curl Chemistry currently has 3 ranges: pomegranate, papaya, cocomint.
Each range has different ingredients, uses and purposes. You can’t compare the products to each other because they each have their own purpose.
It depends on what use, texture and smell you prefer.
A: We would suggest you try one of our sample/mini sets. They cost R210 for 3 products in the range. It gives you a fair chance to try the products in the range.
A: Curl Chemistry is a family friendly brand. The products are safe enough to use by everyone in the family. If you do however have an allergy to an oil (eg. coconut oil) then please do take care and read the ingredients list before purchasing the products.
A: Store the Curl Chemistry products in a cool, dry place – the bathroom is usually full of moisture and may have an effect on the products over some time.